Collections FAQs

This page covers all the FAQs pertaining to Decentro's collections platform.

UPI Collections

The FAQs in this sub-section pertain to the UPI Collections module

1. Who can use UPI for collections?

Any Indian business entity can use UPI to facilitate ad-hoc or one-time payments from its customers, vendors or any other player in their business ecosystem.

2. What are the benefits of using UPI for collections?

There are multiple benefits of UPI for collections like coverage across banks, ubiquitous knowledge from a customer perspective and more importantly, seamless customer experience

3. What are the primary use cases for UPI-based collections?

UPI-based collections are extremely convenient in powering use-cases like purchases, loan repayments, investments, and insurance premiums and offline use-cases like QR-based collections.

4. What is the customer journey for UPI-based collections?

UPI requires the payer to have UPI enabled on their mobile through a TPAP/PSP app like PhonePe, Google Pay, PayTm, etc. Payers can pay through any one of the below flows.

  • UPI Deep links where the payment can happen from a specific UPI app on their mobile
  • Generic payment link where the customer can choose the UPI app of their choice
  • Collection Request where the payment can be done from a UPI app of the payer's choice
  • QR-based payment through any preferred PSP app

5. Do all Remitter Banks support UPI?

Yes. All commercial banks in India support UPI. The payer must register their account on a UPI app and use it to pay merchants offline or online.

6. Can the UPI collections stack be set up on a platform's business account/s?

Yes. Decentro can power UPI collections on a current or a similar business account where Decentro already has integrations.

7. What is the maximum amount that can be collected via UPI?

The maximum amount that can be debited via a single presentation depends on the PSP handle and the remitter bank (where the payer has a bank account). Typically, most banks support UPI debits of at least 1,00,000 INR/day, with some supporting higher limits.

8. How are the funds settled to the beneficiary?

Decentro settles the funds to the registered beneficiary's bank account as per standard settlement cycles as agreed upon at the time of onboarding.

9. Does Decentro require a platform to use a virtual account for UPI collections as well?

Yes. Decentro uses the virtual account stack as a ledger account to maintain collections across different modes and transaction types at a single place. The platform can choose to create one or more virtual accounts and map the payment link to be generated against it.

10. Can the platform create the payer handle as per their naming convention?

Decentro follows a standard naming convention to be compliant with statutory guidelines set by NPCI (which regulates UPI) and its partner bank. Typically, the trade name or the legal name of the platform/merchant can be present in the handle.

11. Does Decentro provide SDKs for UPI collections?

Yes. Decentro has an SDK for UPI intent flow and collect requests that can be embedded in an app and used to collect using UPI.

12. Can a platform create payment links or collect requests using the Decentro dashboard?

Yes. Decentro has a readily available capability to generate payment links and collection requests through its dashboard which is shared post being onboarded.

13. How does the platform get to know the status of a UPI collection?

Decentro triggers a transaction status callback Transaction Status] to a pre-configured endpoint after the payment link/collect request is approved or rejected by the payer. In addition, Decentro also provides a Status Check] capability to check the status of a collection.

14. How do UPI deep links differ from generic payment links?

UPI deep links have a protocol for the key UPI apps which can be used by the platform to display the same on their app and the payer can choose to pay from a specific app. A generic payment link, however, allows the payer to choose the app of their choice to pay from.

15. What is the meaning if a payment link status is 'Pending'?

Decentro passes back the status of a collection as 'Pending' in the Check Payment Status API if the link or collect request is not authorized by the payer.

16. Does Decentro trigger a callback if the platform uses the Status check capability?

Decentro triggers a transaction status callback and account balance callback to the configured endpoints if a status check is done after the callback is triggered.

17. What is the minimum amount that can be collected via UPI?

The minimum amount to use UPI collections API is INR 5. Amounts less than INR 5 will not be supported either in the payment link or collection request.