Payouts FAQs

The FAQs is pertain to the Direct Payouts

1. Who can use payouts?

Payouts can be used by any Indian business entity which wants to transfer funds to a beneficiary using UPI, IMPS, NEFT, and RTGS as payment methods.

2. How do I use payouts?

Decentro offers a payouts function by using APIs and Decentro Dashboard (web).
Customers can pass the details of the beneficiary through our API and also through the Dashboard to initiate a payout.

3. What are the methods of transaction which are supported by Decentro?

Decentro supports payouts via UPI,IMPS,NEFT and RTGS on its own accounts.

4. What are the advantages of using Decentro’s Payouts?

Decentro’s clients can initiate payouts 24x7 with lightning-fast transaction processing and high success rates. You can enable instant payouts through our UPI and IMPS channels. Clients can easily view the transaction status through our dashboard and callbacks. Decentro support teams are always available to help you with any problems you might face.

5. How can I use Decentro’s Dashboard for payouts?

Decentro’s Dashboard can be used to manage beneficiaries (add and modify), initiate payouts, and view status of all the payout transactions.

6. What is the API workflow of payouts?

Decentro offers Payouts API with both asynchronous and synchronous flow. The recommended API workflow is shared below:

  • Load funds to your virtual account using you business/personal bank account
  • Validate bank account using our Penny drop service instantly to know who the account belongs to
  • Add beneficiaries against the created virtual account before initiating a payout. This is optional
  • Payout to your beneficiaries using any of the supported modes using our Payout services
  • Decentro triggers Account Balance callback against the Virtual account into which the funds are credited and debited
  • Decentro triggers Transaction Status callback against the Virtual account into which the funds are credited
  • Check the status of the payout by hitting the Get Transaction Status API as an alternative to callbacks. This is to be used if the callbacks are not triggered.

7. How do I load funds into the Virtual Account?

Customers can load their funds into the Virtual Account using their bank account and configuring the virtual account as the beneficiary during the fund transfer process.

8. Do I have to create a beneficiary using the ‘Manage Beneficiary’ API every time I do a payout?

Decentro recommends using the ‘Manage Beneficiary’ API if you will be initiating multiple payouts against the same beneficiary. For one-time payouts, consuming the Manage Beneficiary API is not required.

9. When do I use the Get Transaction Status API?

Decentro offers customers the ability to check the status of the transaction, by passing the Decentro Transaction ID, when using the ‘Get Transaction Status’ API . This API should be used only if the transaction is in a ‘pending’ state.

10. What action must be taken when a transaction is in pending state even after using Get Transaction Status API?

Decentro takes the necessary measures to reduce pending transactions, but if a transaction is pending for longer than 2 hours, please wait for T+2 days for the final payment status (terminal state). If they are still in pending state, reach out to [email protected] or your dedicated customer success representative.

11. Does Decentro send any callbacks for the status of the transaction?

Yes, Decentro provides two types of callbacks for payouts

  • Transaction Status Callback: This callback will show the status and details of the transactions
  • Account Balance Callback: This callback will help you understand the movement of funds within your virtual account. If the funds have been debited from the account, a debit callback will be sent. If the funds have been added to the account, a credit callback will be sent.

12. I want to reconcile my transactions. How can Decentro help me?

Decentro’s ‘Consolidated Account Statement’ functionality, accessed through our dashboard, will allow you to generate the reconciliation file. You must specify the date range and Decentro will share a CSV file, with the required transaction details, at your registered email address.